FAQ


When will my order be shipped?

  Magicnetica is a small mom-and-pop shop.

  All puzzles are made to order with love and attention to details. Please allow 7 to 10 days for your puzzle to be made for you and shipped.

  We will do our best to ship your order within 7 days after you place an order. We thank you for your patience.

What are your puzzles made of?

Our puzzles are made of plexiglass, also known as acrylic or "organic glass".

 Acrylic is a premium plastic used in all kind of industries, from medical and aircraft to fashion. It is often used to substitute glass (maybe you have acrylic windows at home?).

It is lighter and stronger than glass, although it has the same gloss and smoothness.

At the same time letters won't break or shatter even if thrown from 3+ feet.

Where does the price come from?

The price builds up from using quality materials, expensive machining, and US-based labor.

There are a lot of magnetic letters out there.  However, with Magicnetica you will have a multifunctional toy that is :

  • built to last;
  • the only associative magnetic ABC toy;
  • made in USA and inspected for quality "in the house"
We thank you for shopping small.
Are Magicnetica toys safe?

  Unlike in many other magnetic ABC toys, in our puzzles magnets are enclosed inside the letters. The images are inside too, so there is no paint to chip off or be scratched off.

The toys were laboratory tested and do not contain BPA, lead or phthalates.

By CPSC rules, every package of Magicnetica magnetic puzzles bears the following message:

Warning: This product contains small magnets. Swallowed magnets can stick together across intestines causing serious infections and death. Seek immediate medical attention if magnets are swallowed or inhaled.

Is there a choking hazard?

Uppercase letters do not fit in a CPSC choking test cylinder, therefore are not considered to pose a choking hazard.

Lowercase letters and some numbers may pose a choking hazard since some characters  (thin ones like " 1", "l" or "i) do fit in CPSC choking test cylinder.

Please note that ALL Magicnetica toys are NOT intended for children under 3 years old.

How big are the letters?

The size of uppercase letters is 1.45 x 1.85 inches, the thickness is 0.25" (37 x 47 x 6mm).

The size of lowercase letters varies from 1 to 1.7 inches.

The size of the numbers: 1.5 x 1.9 x 0.25" (38 x 48 x 6mm).

 

The size of alphabet sorting boards: 12 x 9 x 0.25" (305 x 227 x 6mm).

The size of numbers sorting board: 7 x 7 x 0.25" (178 x 178 x 6mm).

How alphabet puzzles are different and which one should I choose?

We guarantee that any Magicnetica puzzle will bring hours of fun.

But if you can't decide, you might want to take this into consideration:

- Playful ABC has pictures of more common words: A - Apple, B - Banana etc, therefore is perfect for the first learners (3yrs).

- Animalphabet has pictures of animals (ex: N - Narwhal, V - Vulture) and can interest even a child who already knows the alphabet (4-6yrs)

- Rainbow ABC doesn't have pictures and can be used for learning letters along with colors and shades - this set will make a great gift to any child.

Are the pictures on the letters distractive to my child?

   We truly believe that our associative letters are perfect for learning, memorizing and building connections between letters and words.

   But every child is different, and only you know your child's learning pattern. If you have such concern - we offer a Rainbow ABC set featuring colors and not pictures.

Are your toys recyclable?

    Magicnetica toys are recyclable but require magnets to be removed, so if you ever want to get rid of your set (although we do hope it never happens) -  please write us and we will take care of recycling your puzzle so it won't end up in a landfill.

Do you ship internationally?

We can ship internationally, however, the shipping fees vary and may be high for some countries. Please use the shipping calculator to get the shipping cost to your country.

We are not responsible for any customs duties & taxes.

Important: Shopify calculator will yield an estimate of the shipping cost. If the actual shipping fee is lower, we will refund you the difference.


If you want to know an exact shipping price, please write your address at support@magicnetica.com and we will quote a shipping carrier directly and reply you with the shipping cost.

Do you charge tax?

  We must charge sales tax in any state where we have a physical presence. This means that purchases in Illinois are subject to local sales tax. Sales shipped to all other states are not subject to sales tax.

What is your return policy?

You may return your set for a full refund within 30 days (shipping fees excluded).

After that, please write at support@magicnetica and we will accomodate on case-by-case basis.

I have more questions. How do I contact you?

Please email us at support@magicnetica.com with any questions, concerns, inquiries or collaboration offers.

 


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