FAQ


The toys

  • What are the puzzles made of?
Our toys are made of plexiglass, also known as acrylic or "organic glass".
Acrylic is a premium plastic used in all kind of industries, from medical and aircraft to fashion. It is often used to substitute glass (maybe you have acrylic windows in your home?). It is lighter and stronger than glass, although it has the same gloss and transparency.

  • Where are the toys made?

Magicnetica toys are proudly made in IL, USA.

 

  •  Where does the price come from?
The price builds up from using quality materials, expensive machining and US-based labor .
There are a lot of magnetic letters out there. Although, with Magicnetica you will have a multifunctional toy that is : 
  1. built to last; 
  2. the only associative magnetic ABC toy; 
  3. made in USA.
We are a mom-founded and family-operated company and we thank you for shopping small.

 

  • How big are the letters? 

The size of the letters is 1.45 x 1.85 inches, the thickness is 0.25" (37 x 47 x 6mm).

The size of the numbers: 1.5 x 1.9 x 0.25" (38 x 48 x 6mm).

The size of alphabet sorting boards: 12 x 9 x 0.25" (305 x 227 x 6mm).

The size of numbers sorting board: 7 x 7 x 0.25" (178 x 178 x 6mm)

 

  • Are the pictures on the letters distractive to my child?
We truly believe that our associative letters are perfect for learning, memorizing and building connections between letters and words.
But every child is different, and only you know your child's learning pattern. If you have such concern - we offer a Rainbow ABC set featuring colors and not pictures.

 

  • Do the puzzles have a paint or a coating that can be scraped off?
The print is inside the letters and will not scrape off, wash off or fade.

 

  • Are the letters and numbers waterproof?
Magicnetica puzzles are water-resistant and can be washed (by hand) or played in the water. Dry with a paper towel. Do not dry with electric appliances.
Do not leave in the water for long periods of time (more than 8 hours). 

 

  • How alphabet puzzles are different and which one should I choose?
   We believe that any Magicnetica puzzle will bring hours of fun. 
But if you still can't decide, you may use take this into consideration:
- Playful ABC has pictures of more common words: A - Apple, B - Banana etc, therefore is perfect for the first learners (3yrs).
- Animalphabet has pictures of animals (ex: N - Narwhal, V - Vulture) and can interest even a child who already knows the alphabet (4-6yrs)
- Rainbow ABC doesn't have pictures and can be used for learning letters along with colors and shades - this set will make a great gift to any child.

 

  • Will the letters and numbers stand vertically?
Most of the pieces will. Just some curved letters, like "O", "V" or "F" won't stand.

 

  • Is the sorting board magnetic too?
There are magnets in the sorting board for convenient puzzle assembly, but it won't be able to stick vertically to a fridge or magnetic board due to weight. 

 

  • Why is there a unicorn on "U" letter in Animalphabet set, instead of a real animal?
First of all, because we just love unicorns - they are awesome! 

 

 

Ordering, shipping and returns
  • Do you ship internationally?
We can ship internationally, however, the shipping fees vary and may be high for some countries. Please use the shipping calculator to get the shipping cost to your country. We are not responsible for any customs duties & taxes.

 

Important: Shopify calculator will yield an estimate of the shipping cost. If the actual shipping fee is lower, we will refund you the difference.
If you want to know an exact shipping price, please write your address at support@magicnetica.com and we will quote a shipping carrier directly and reply you with the shipping cost.

  • When will my card be charged?
Your card will be charged after you place your order. 
The charge will appear as SP * MAGICNETICA in your statement.

  • When will my order be shipped?
We are a small family shop. Please allow 1 to 2 weeks for your puzzle to be made for you and shipped.
We will do our best to ship your order within 7 days after you place an order.  We thank you for your patience.
 
  • How long does the delivery take?
We will ship via USPS Priority Mail and it usually takes 2 days from the shipping date to deliver a package within the continental US.
International delivery time will depend on a chosen carrier and may take up to 3 weeks.

 

  • What is your return policy?
You may return your set for a full refund within 30 days (shipping fees excluded).  After that, please write at support@magicnetica and we will arrange an exchange or a partial refund. 

 

  • Do you charge tax?
We must charge sales tax in any state where we have a physical presence. This means that purchases in Illinois are subject to local sales tax. Sales shipped to all other states are not subject to sales tax.

     

    Safety and sustainability
    • Are Magicnetica toys safe?

    Unlike in many other ABC toys, in our puzzles magnets are enclosed inside the letters. The toys were laboratory tested and do not contain BPA, lead or phthalates. 

    By CPSC rules, every package of Magicnetica toys bears the following message:

    Warning: This product contains small magnets. Swallowed magnets can stick together across intestines causing serious infections and death. Seek immediate medical attention if magnets are swallowed or inhaled.

     

    • Is there a choking hazard?

    Uppercase letter and numbers do not fit in a CPSC choking test cylinder, therefore are not considered to pose a choking hazard. 

    Lowercase letters may pose a choking hazard since some letters (like "l" or "i) do fit in CPSC choking test cylinder.

    Please note that ALL Magicnetica toys are NOT intended for children under 3 years old.
     

    • Are your toys recyclable?

    Magicnetica toys are recyclable but require magnets to be removed, so if you ever want to get rid of your set, please write us and we will take care of recycling your puzzle so it won't end up in a landfill.

     

     

    I have more questions. How do I contact you?
    Please email us at support@magicnetica.com with any questions, concerns or collaboration offers.